Dr. Gerald Luco

1-7120 West Saanich Rd Brentwood Bay B.C. 250- 595-4252 fax 250- 298- 6190

Start a Video Visit

No special software or app is needed. All you need is a cell phone, tablet or computer equipped with a video camera and microphone. We can connect to up to 10 video feeds at once if you would like to have a relative participate in the visit.

Video appointments are available by appointment only. Please book an appointment on-line or call the office for an appointment.

No medical emergencies (call 911)
Once you have signed in you will be in my virtual waiting room.
If I am online and you do not receive an immediate response please wait as I may be seeing another patient.
If you are in a vehicle make sure you are stopped and in a safe location before your visit.

I accept the patient agreement below.

If there is a problem connecting I will call you at the phone number you gave when the appointment was booked.
Please ensure that phone is available to receive calls.




I acknowledge that I have read and fully understand the risks, limitations, conditions of use, and instructions for use of the selected electronic communication Services more fully described in the Appendix to this consent form. I understand and accept the risks outlined in the Appendix to this consent form, associated with the use of the Services in communications with the Physician and the Physician’s staff. I consent to the conditions and will follow the instructions outlined in the Appendix, as well as any other conditions that the
Physician may impose on communications with patients using the Services.
I acknowledge and understand that despite recommendations that encryption software be used as a security mechanism for electronic
communications, it is possible that communications with the Physician or the Physician’s staff using the Services may not be encrypted.
Despite this, I agree to communicate with the Physician or the Physician’s staff using these Services with a full understanding of the risk.
I acknowledge that either I or the Physician may, at any time, withdraw the option of communicating electronically through the Services upon providing written notice. Any questions I had have been answered.

I also accept the use of a computerized scribe to privately and securely transcribe the contents of the visit into your medical chart.

Risks of using electronic communication

The Physician will use reasonable means to protect the security
and confidentiality of information sent and received using the
Services (“Services” is defined in the attached Consent to use
electronic communications). However, because of the risks
outlined below, the Physician cannot guarantee the security and
confidentiality of electronic communications:
• Use of electronic communications to discuss sensitive
information can increase the risk of such information being
disclosed to third parties.
• Despite reasonable efforts to protect the privacy and security of
electronic communication, it is not possible to completely
secure the information.
• Employers and online services may have a legal right to
inspect and keep electronic communications that pass through
their system.
• Electronic communications can introduce malware into a
computer system, and potentially damage or disrupt the
computer, networks, and security settings.
• Electronic communications can be forwarded, intercepted,
circulated, stored, or even changed without the knowledge or
permission of the Physician or the patient.
• Even after the sender and recipient have deleted copies of
electronic communications, back-up copies may exist on a
computer system.
• Electronic communications may be disclosed in accordance
with a duty to report or a court order.
Conditions of using the Services
• While the Physician will attempt to review and respond in a
timely fashion to your electronic communication, the Physician
cannot guarantee that all electronic communications will
be reviewed and responded to within any specific period of
time. The Services will not be used for medical
emergencies or other time-sensitive matters.

• If your electronic communication requires or invites a response
from the Physician and you have not received a response
within a reasonable time period, it is your responsibility to follow
up to determine whether the intended recipient received the
electronic communication and when the recipient will respond.
• Electronic communication is not an appropriate substitute for
in-person or over-the-telephone communication or clinical
examinations, where appropriate, or for attending the
Emergency Department when needed. You are responsible for
following up on the Physician’s electronic communication and
for scheduling appointments where warranted.
• Electronic communications concerning diagnosis or treatment
may be printed or transcribed in full and made part of your
medical record. Other individuals authorized to access the
medical record, such as staff and billing personnel, may have
access to those communications.
• The Physician may forward electronic communications to staff
and those involved in the delivery and administration of your
care. The Physician might use one or more of the Services to
communicate with those involved in your care. The Physician
will not forward electronic communications to third parties,
including family members, without your prior written consent,
except as authorized or required by law.
• You and the Physician will not use the Services to
communicate sensitive medical information about matters
specified below [check all that apply]:
Sexually transmitted disease
Mental health
Developmental disability
Substance abuse
Other (specify):
• You agree to inform the Physician of any types of information
you do not want sent via the Services, in addition to those set
out above. You can add to or modify the above list at any time
by notifying the Physician in writing.
• Some Services might not be used for therapeutic purposes or
to communicate clinical information. Where applicable, the use
of these Services will be limited to education, information, and
administrative purposes.
• The Physician is not responsible for information loss due to
technical failures associated with your software or Internet
service provider.